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F A Q (Frequently Asked Questions) - Help

1. Why make a reservation with NewYork50.com?
NewYork50.com offers a range of carefully selected range of basic, clean and affordable accommodation in accessible central locations for the nights you want, within easy reach of key places of interest. We aim to provide good value, central stays in hotels, hostels, bed & breakfasts and apartments for the cost-conscious traveller at a target price of $50 per person per night*. We understand there is a high demand for low price accommodation in a central location. We aim to satisfy this demand using strict price-quality criteria in order to offer you the best possible stays at rates you can afford in the place you want to be. NewYork50.com is a clear, easy-to-use reservations website. You get an instant confirmation online for the dates you require. No fuss, no delays.
*During peak times prices may be higher


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2. Could I get a better price if I just contacted the establishment directly?
Accommodation prices can vary according to occupancy, season and expected demand.
We agree price parity. This means we show the same prices as other reservations websites and the establishment itself and in many cases negotiate lower on-line rates directly with the establishment, sometimes as much as 25% below the standard price you would pay contacting them directly or on the door*
*This depends on the season and availability. Prices may be higher at peak times.


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3. What are the rooms like? How do I know I will like my accommodation?
We have visited all the establishments we work with to ensure they are well-run, clean, safe, centrally located or close to places of special interest. We only work with hotels, hostels, apartments and B&Bs that appear on our New York map, and we show up to 9 photographs of every place. We do our absolute best to genuinely represent all of our accommodation using clear photos and detailed descriptions. You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience. We only offer private hotel rooms, hostels, bed & breakfasts and apartments where no rooms are shared with other guests. The type of room is clearly described in each offer we propose.

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4. How do I get to New York City centre from New York "John F. Kennedy" international airport?
There are 3 options: bus, train or taxi.

(i)New York Airport Service Express Bus: The fare is $13, pay the bus driver in cash when you board. The buses operate once every twenty to thirty minutes from 6am to midnight. The journey is 45 minutes-1 hour and there are several stops in Manhattan.

(ii)Public Transport: New York City subways and buses run to JFK for $2.00. If you have large quantities of luggage, you may find it difficult to manage this long trip. Take the free JFK parking shuttle to the long term car park. This drops you off right at the "JFK" subway station, which takes you through Brooklyn and connects to all major subway routes.

(iii)Taxis into the city take anything from 30-60 minutes. They cost $50 "Flat Fare" to Manhattan, not including bridge tolls and tip. Generally, it's polite to tip at least a dollar per bag if the taxi driver assists you.


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5. How do I get to New York City centre from New York "La Guardia" airport?
There are also 3 options: bus, train or taxi.

(i)New York Airport Service Express Bus: The fare is $10, which you pay in cash to the bus driver. The buses operate once every 20-30 minutes from 6:45am and midnight. The trip is 40 minutes – 1 hour and there are several stops in Manhattan.

(ii)Public Transport: New York City subway and buses run to LaGuardia for $2.00.
The easiest route is the M60 bus which picks you up at the airport and drops you off at 116th and Broadway in front of the gates of Columbia University. From here you can take a bus, taxi or subway to anywhere in Manhattan; we don't suggest riding the subway at night if you are new to New York.
Otherwise you can also take the Q33 bus to Roosevelt Avenue-Jackson Heights or 74th Street and Broadway in Jackson Heights Queens. If you get off the bus at Roosevelt Avenue, you can catch the E or F trains into Manhattan. If you get off the bus at 74th Street, you can catch the number 7 train heading into Manhattan. This train stops at Times Square where you can transfer for free to another train to take you anywhere in the city.

(iii)Taxis into the city take anything from 20-40 minutes. They cost $16-$26 not including bridge tolls (these are an additional $3). Taxis are cash only. Make sure to hail a cab in the designated areas or ask a uniformed airport employee to help you. Generally, it's polite to tip at least a dollar per bag if the taxi driver assists you.


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6. How do I get to New York City centre from New York "Newark" International airport?
Newark International Airport, located in Newark, New Jersey, handles both domestic and international flights. While it is a bit further from the city than the other two airports, it is normally less crowded and has more modern facilities. The airport has a Ground Transportation Desk where you can get information when you arrive.

(i)Newark Liberty Airport Express: The journey from Newark costs $12.50 round-trip, or $14 one way (with discounts for kids, the disabled, and seniors). Buses run from 4am -1am between Newark Liberty Airport (terminals A, B, and C), Port Authority Bus Terminal (42nd Street between 8th Ave and 9th Ave), Bryant Park (NW corner of 42nd and 5th Ave), Grand Central (120 East 41st between Park and Lex).
They run every 15 minutes, and the trip is 45 minutes - 1 hour. Tickets can only be purchased online, not from the bus drivers. To purchase tickets, click here:
http://www.ny.com/cgibin/frame.cgi?url=http://www.airtrainnewark.com/airtrainnewark/&frame=/frame/travel.html

(ii)AirTrain Newark: Newark Airport has recently connected its internal monorail. To get to the city centre, you need to take this train to Liberty International Airport, and then the NJ Transit or Amtak train to New York Penn Station. You can buy a ticket to the Newark International Airport Station, check your flight times or buy a ticket there, and be minutes away from your terminal. AirTrain Newark is more practical for people going to New Jersey.

(iii)Taxis into the city take anywhere from 20-45 minutes. They cost $30-$38 not including bridge tolls (these are an additional $10). Taxis are cash only. Make sure to hail a cab in the designated areas or ask a uniformed airport employee to help you. Generally, it's polite to tip at least a dollar per bag if the taxi driver assists you.


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7. How do I make a reservation?
Enter your arrival date, departure date and number of people in the boxes in the centre of the home page,(or in the left hand column of subsequent pages) then click our 'SEARCH OFFERS' button, the results you see are genuine accommodation offers showing real-time availability and prices. Select the “MORE DETAILS” button next to the establishment you would like to reserve. You will see a full break-down of the price: Total price, amount payable as deposit to secure the booking, amount payable on arrival + booking fee + VAT. Follow the on-screen instructions to make a reservation. You can also select the hotel, hostel, bed & breakfast or apartment that suits you best from the “Our Accommodation” section, or using the “Search by Map” facility, which shows the location of our establishments plus places of interest in New York. These offers are created specifically for you. Unlike other accommodation booking websites you do not have to send us an e-mail and wait sometimes days for an answer to check availability or to ask for a price estimate - we show you availability and a final price instantly online.

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8. What exactly am I paying online?
The amount paid online is not the first night of your stay. This sum represents the NewYork50.com fee on the total booking, paid to secure the reservation, the US$1 booking fee, local VAT and agreements between the establishments and NewYork50. The balance for your stay is payable at the hotel upon arrival, as stated in your confirmation e-mail. This amount is calculated in relation to the original total number of nights you reserved. EnGrande blocks the hotel's online calendar for the room or apartment reserved from the moment the reservation is made until the arrival date.

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9. Is the payment system secure?
Yes. The information you provide in the payment screen is VeriSign encrypted and is not made available to any outside sources, ever. SECURITY OF YOUR PERSONAL DATA IS IMPORTANT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring no third parties can intercept, read, or use the data. When making a reservation, we ask you to make a prepayment via our VeriSign 128-bit encrypted, secure webpage. You will then immediately receive the confirmation by e-mail containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon the arrival at the establishment you must pay the remaining amount.

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10. What do I do if I need to change the number of nights I stay?
(i) It is possible to make changes to a reservation if you send written notification by e-mail to bookings@NewYork50.com within the time limit specified by the establishment's cancellation policy, as stated on your confirmation e-mail. Please note all booking changes are made according to availability. There is a handling fee of €15 for all booking changes
(ii) In the case that you need to cancel your reservation, please note that the individual cancellation policy of our collaborating establishments applies, details of which can be seen on the web page and on your reservation confirmation e-mail.
* Groups of more than 20 people must provide a minimum of 15 days’ notice to amend their reservations.



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11. Is the neighbourhood safe?
Despite having a population of more than 8 million people, New York City consistently ranks in the top ten safest large cities (cities with more than 500,000 people) in the United States. Violent crimes in New York City have dropped by over two thirds in the last decade. Crime has been falling slightly each year since the late 1980s. However, at night time, stick to main streets if you don't know where you are going, it’s better to avoid certain area such as South Bronx, Harlem, Washington Heights and Bedford-Stuyvesant, Brooklyn. In crowded subways, keep your wallet in your front pocket, rather than the rear, and keep your purse closed. Don't flaunt jewellery, cameras or cash in public. Most of the popular tourist destinations are well populated and safe. During the daytime, almost all areas of Manhattan are safe for walking, even Harlem and Alphabet City, though the uninitiated may prefer to avoid these neighbourhoods after dark. Times Square is a great place to visit at night and it stays populated until after midnight, when theatre-goers head home. Just be aware of your surroundings and use your common sense.

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12. If I cancel my reservation, will the amount paid online be refunded?
Please be aware that all establishments apply their own specific cancellation policies, details of which are shown in the establishment description on the web page and on your confirmation e-mail. (i) To cancel a reservation you must send written notification by e-mail to bookings@NewYork50.com within the time limit specified by the establishment's cancellation policy as stated on your confirmation e-mail. Please check your confirmation e-mail, which lists the applicable cancellation policy for further information.

If you cancel your reservation by notifying us before 1200 (local time) within the specified cancellation period, you will receive a full refund of the deposit amount prepaid online, less a €15 fee. (Standard cancellation period for apartments is 7 days before arrival date).
(ii) You may also cancel a reservation using the Auto Cancellation facility. Simply click on the following link: My Reservation and enter your e-mail address. You will automatically receive an e-mail containing a URL link. Open the e-mail and click on the link to access your reservation details (note: all reservations you may have made via NewYork50.com will be listed, please ensure you select the correct reservation). Click the CANCEL button. You will subsequently receive an automatically generated e-mail with the details of the reservation confirming the cancellation. Please note, the cancellation policy of the establishment / NewYork50.com is also applicable to this facility.
* Groups of more than 20 people must provide a minimum of 15 days’ notice to cancel their reservations


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13. What happens if I do not show up at the establishment for my reservation?
If you simply do not show up at the establishment (no-show), you will be charged a full 1 night & VAT for each room you have reserved, by the establishment, plus a €15 processing fee by NewYork50.com. There will be no refund of the amount prepaid online.

NewYork50.com blocks the online calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by NewYork50.com and the establishment.

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